Account Data Deletion Request

How to Request Deletion of Your Account and Data

This article explains how to request deletion of your account and associated data for Simply Studio.

Important: You can request account deletion even if you have uninstalled the app from your device.

Steps to Request Deletion:

1. Open a support ticket by clicking the chat icon at the bottom right of this screen, by going to our support site, or by sending an email to support@simplystud.io.
2. In your ticket, detail your request to delete your account and associated data. Be sure to include the following information:
   • Business name associated with your account (if applicable)
   • Email address used to create your account
3. Once the ticket is opened, we will be sending a response, asking for confirmation of the account deletion, in order to verify that the request was sent from an authorized user.

Data Deletion and Retention:

Once your deletion request is processed, we will delete the following data associated with your account:

• Business details (name, address, contact information)
• Classes (including descriptions and materials)
• Appointments (past and scheduled)
• Member information (including profiles and preferences)
• Staff member information (including profiles and permissions)

Please note: We may be required by law to retain certain data for a specific period. In such cases, the data will be securely stored and isolated from general use until the retention period expires.

Additional Resources:

• For more information about our data practices, please refer to our Privacy Policy located within the app or on our website at https://simplystud.io/privacy.

We aim to process all deletion requests within 30 business days. If you have any questions about this process, please feel free to contact our support team through the methods mentioned above.